Many businesses today choose an outsource call to save time and money. Hiring a dedicated customer service representative is an expert for your business to gain more customers. The outsource customer support agents will respond to your customers’ needs and provide your customers with information about the company, product, or service you provide.
Get the best customer support service outsourcing from Pure Moderation today. a global business process outsourcing expert in a wide range of services content moderation, customer service outsourcing, and data entry services.
Pure Moderation outsourced customer services will provide multichannel delivery. They have upgrade services to help you develop and engage in customer strategies. Here are the services they offer:
- Content Moderation Services
Content moderation is an expert on monitoring the user to make a review of videos, social media posts, and or forum discussions. They also have live stream monitoring sexual content, discrimination, violent posts, molestation, etc., which will secure and protect against the inappropriate behavior of posts.
- Text Moderation
Text moderation is an online interactive communication such as review sites, chat rooms, or forums that deploys the content provided by their users.
- Customer Services
Customer services BPO works that connect companies to their customers and vice versa. To respond to your customers shows your respect and quality of care and helps boost your brands.
Here are the services in Pure Moderation:
- Multilingual Live Phone Support
- Text-based Live Chat Support
- Customer Ticket Support
- Social Media Customer Support
- In-app Customer Support
- Technical Support Services
- Retail and E-Commerce Customer Support
- Video Chat Customer Support
- Data labeling is the processing analyze the source data and informative labels such as images, audio, and text.
- Game Management Services
The game management services is a process to administer the complete version of games together with the records and experts in mobile gaming services.
- The BPO services expertise to offer on-site and off-site training for new improvements. The BPO will provide consultations that are good for your company and support the following:
- Problem Identification & Recommendations
- Productivity Improvement
- Core Operation Centralization
What are the benefits of outsourcing customer service?
Outsourcing grew in a wide range of popularity and new strategies to deliver the best customer service. Here are the benefits of outsourcing customer service to your company:
- A customer support service can assist in peak season and after-hours time.
- To access specialized expertise.
To access and specialize is an expert to help the essential areas like customer support.
The outsourced customer service is quick to scale and focus on other product development.